Service vs Battery

Service vs Battery

We can either batter people until they submit (or unsubscribe) but that feels like an emotional drain but it gets us what what we want – either a customer or a rejection (so we can move on). Or we can seek to serve, from the very first moment, without prejudice,...
Who are you not for?

Who are you not for?

We ought to be careful which clients we accept. We do it as business owners. We care who our colleagues are – will they be a good fit? We do it as humans – we choose our friends carefully and they do the same. But when it comes to client relationships,...
Good reads 04/23

Good reads 04/23

  Three articles worth your attention: Nick Murray – The Two Fatal Misconceptions: Avoid them both and it should be plain sailing. Howard Marks – What Really Matters?: A long but rewarding read. Read the headings and dive in to learn more. Ben Carlson...
Musings 29/3

Musings 29/3

  Some thoughts that wafted through me not so long ago…. Look in the mirror We see those around us struggling from time to time. We see what they should do, their potential, what is possible for them. Isn’t it true that if their thinking changed, they...